Gong
Sales conversation recordings and transcripts with analysis of call outcomes, coaching, deal insights.
Sales conversation recordings and transcripts with analysis of call outcomes, coaching, deal insights.
Why GTM teams care
Used by sales orgs for rep coaching, deal management, revenue intelligence.
What people are saying about Gong
Real quotes from 5 cited sources across Reddit, HN, X, G2, and community forums.
“The cost is a significant barrier. For a 15-rep team, we're looking at nearly $30K/year before onboarding.”
“Gong quoted us $5K platform fee plus $1,600/user/year for 10 users. That's $21K/year just for call recording.”
“Finding specific moments in calls takes seconds instead of re-watching entire recordings.”
“We signed a 3-year deal. By Year 2, we realized we were only using 60% of the features, but getting out would cost more.”
“You don't find out what it actually feels like until you're locked in. There's no sandbox, no click-to-start.”
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Community Pros & Cons
Pros
- Powerful analysis capabilities with tools like Claude for deep insights.
- Integration with existing systems like HubSpot and Gong allows for streamlined workflows.
- Community members appreciate real-time coaching and the ability to glean actionable insights from call transcripts.
- Tools like Sybill and Glyphic enhance the ability to extract specific customer feedback and questions from calls.
Cons
- Many tools have steep learning curves and usability issues, leading to user frustration.
- Concerns about data security when storing transcripts locally with certain tools.
- Limited customer support for tools like Gong has been a frequent complaint.
- Some users found the integration capabilities inadequate for their needs, leading to inefficiencies.
Questions mentioning Gong
13 questions reference this provider.
How can I query emails, CRM notes, and meeting transcripts together in one interface?
“Hi Very interesting question: may I ask the use case? Indeed, it's not the same to leverage this data for: • a meeting prep? • some listbuilding? • some pipe review? • ...others? I guess the tooling ”
How can I query emails, CRM notes, and meeting transcripts together in one interface?
“team! Does anyone can recommend a setup where everything (emails, HubSpot notes and tasks, Phantom transcripts from recordings) can serve as a source, and you have an interface to ask questions abo”
Which AI GTM tools are most commonly used in each category?
“Hey Zoran - my first thought on this is it feels like there’s a missing category. Something along the lines of “Sales process automation & acceleration”. This would cover, Gong, Momentum, http://R”
Which AI GTM tools are most commonly used in each category?
“Group, just using an updated AI list to see who and what is using from the below:”
How do I build a customer churn prediction workflow?
“Awesome idea! For the CRM-based alerts (health score, last login, last meeting), you can handle that natively in HubSpot with scheduled workflows that evaluate against your criteria and push to Slack”
How do I build a customer churn prediction workflow?
“! I am attending the AI for GTM course and I had an idea that I like to realise. I am looking for feedbacks and suggestions - thank you in advance.”
everyone! I'm new here so please direct me elsewhere if I'm in the wrong spot. I want to recreating `Using Gong for Actionable Insights` but with Fathom - any ideas how to go about it?
“any plan for fathom integration to be native (like gong)?”
everyone! I'm new here so please direct me elsewhere if I'm in the wrong spot. I want to recreating `Using Gong for Actionable Insights` but with Fathom - any ideas how to go about it?
“We don't have specific information about Fathom becoming a native integration. New integrations typically take 30-60 days to build once prioritized, but timing depends on our workload and existing pri”
everyone! I'm new here so please direct me elsewhere if I'm in the wrong spot. I want to recreating `Using Gong for Actionable Insights` but with Fathom - any ideas how to go about it?
“everyone! I'm new here so please direct me elsewhere if I'm in the wrong spot. I want to recreating `Using Gong for Actionable Insights` but with Fathom - any ideas how to go about it?”
How are y'all managing marketing email frequency across multiple platforms?
“Lists in Salesforce as hub, source of truth. We use Gong Engage to connect the two for Outbound. If new contact acquired through efforts, add to SF.”
How are y'all managing marketing email frequency across multiple platforms?
“How are y'all managing marketing email frequency across multiple platforms?”
All! Basic question - I am trying to enrich our Hubspot Company records with insights from our Gong call recordings. I was able to get the Gong call recording table created and enriched with the H
“All! Basic question - I am trying to enrich our Hubspot Company records with insights from our Gong call recordings. I was able to get the Gong call recording table created and enriched with the H”
How do BDRs handle call recording disclosures with Gong?
“Is anyone using Gong for BDRs”
Company facts
- Founded
- 2015
- HQ
- San Francisco, USA
- Pricing
- enterprise-only
Quick Facts
- Category
- Conversation Intelligence
- Community Mentions
- 16
- Sentiment Score
- Neutral (0.15)
- Website
- www.gong.io/
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